Refund & Return Policy

1. Returns

For hygiene and safety reasons, supplements cannot be returned once the seal is broken.

2. Refunds

Refunds are only applicable if:

• The order was cancelled before shipping
• You received the wrong product
• The product was damaged during delivery

3. Damaged or Wrong Items

If your package arrives damaged or incorrect, please report it within 48 hours with a photo, and we will arrange a replacement.

4. Non-Returnable Items

Opened, used, or unsealed bottles cannot be returned or refunded.

5. Refund Processing Time

If approved, refunds are processed within 3–7 business days.

6. Contact

To request a refund, email support@longjackxtreme.co.za or WhatsApp 061 743 8826.